Contact & Care
Reach our team for orders, trade enquiries, or care for a piece you already own.
We respond to all enquiries within 48 hours during business days. For order or certification queries, please include your order number or certificate number.
Caring for Your Jewellery
A little care keeps your diamond and setting looking as brilliant as the day you received it.
Cleaning
Soak in warm water with a few drops of mild dish soap, gently brush with a soft toothbrush, then rinse and pat dry.
Storage
Store pieces separately in a soft pouch or lined box to prevent scratches between metal and stones.
Everyday Wear
Remove jewellery before swimming, exercising, or using household chemicals, which can dull metal and loosen settings over time.
Professional Check-ups
Have prongs and settings inspected periodically to catch wear before a stone is at risk of loosening.
Need a repair, resizing, or appraisal? Write to us at care@candordiamonds.com with your order or certificate number and our team will guide you through the process.
Prefer to Talk It Through?
Book a virtual appointment with our gemologists for orders, bespoke design, or aftercare guidance.
Book a Virtual Appointment