Terms & Conditions
Welcome to Candor Diamonds, where every certified diamond and piece of fine jewellery is crafted with integrity and lasting brilliance. These terms govern your use of our products and services.
Last updated: 1 May 2026
About Our House
Candor Diamonds specialises in certified natural and lab-grown diamonds and bespoke fine jewellery. Every stone we sell is accompanied by independent certification (GIA / IGI), and every creation is handcrafted to exacting standards and shipped worldwide from our atelier.
Location
Surat & Mumbai, India
care@candordiamonds.com
Phone
+91 960 110 8085
Acceptance of Terms
By accessing our website, creating an account, or placing an order for our certified diamonds or fine jewellery, you agree to be bound by these Terms and Conditions.
Agreement Scope
- Use of our website and services
- Account creation and management
- Order placement and processing
- Payment and billing procedures
Binding Agreement
- Legally enforceable contract
- Must be 18+ or have legal guardian consent
- Capacity to enter into agreements
- Continued use implies acceptance
Account Requirements
To purchase certified diamonds, save jewellery to your wishlist, or book a virtual appointment, you must create and maintain a secure account with accurate information.
Account Responsibilities
- Provide accurate and complete information
- Maintain confidentiality of login credentials
- Update information when changes occur
- Notify us immediately of security breaches
Account Restrictions
- One account per individual or business
- No sharing of account credentials
- Prohibited from automated access
- Subject to suspension for violations
Our Products & Services
We offer certified loose diamonds, ready-to-wear fine jewellery, and bespoke design services, each created to the highest standards of craftsmanship and authenticity.
Order Process & Requirements
Whether you choose an existing creation or commission a bespoke piece, the following steps ensure your order meets our quality and certification standards.
Order Requirements
- Diamond specification & certificate selection
- Detailed design or setting preferences
- Secure payment completion
Process Timeline
- Order confirmation within 24 hours
- Bespoke crafting 10–21 days
- Worldwide insured shipping 4–6 days
Payment Terms & Pricing
All purchases are processed through encrypted, secure payment systems. Pricing is transparent and reflects the certified quality of each diamond and creation.
Payment Requirements
- Full payment required before crafting
- Secure, encrypted payment processing
- Multiple payment methods accepted
- Pricing includes insured worldwide shipping
Billing Policy
- Prices displayed in USD (and local currencies)
- No hidden fees or charges
- Payment confirmation via email
- Refunds subject to our cancellation policy
Shipping & Delivery
Every diamond and jewellery order ships fully insured with secure packaging, tracking, and signature confirmation to protect your investment.
Global Coverage
- Worldwide shipping available
- Express delivery options
- Customs documentation
Secure Packaging
- Discreet, protective packaging
- Full transit insurance included
- Quality control inspection
Tracking & Updates
- Real-time tracking information
- Delivery status notifications
- Signature confirmation required
Cancellation & Return Policy
We want you to love your purchase. The following terms balance fair returns with the bespoke, made-to-order nature of much of our fine jewellery.
Cancellation Terms
- Full refund within 24 hours of order
- Ready-to-wear: 14-day return window
- Bespoke pieces: no refund once crafting begins
- Modification requests subject to timeline
Return Conditions
- Items must be unworn and undamaged
- Report issues within 7 days of delivery
- Original packaging & certificate required
- Replacement or full refund available
Important: Bespoke and personalised pieces are crafted to your exact specifications and therefore cannot be returned for change of mind, design preference, or cosmetic differences that do not affect quality or certification.
Authenticity & Certification
Trust is the foundation of Candor Diamonds. Every diamond is independently graded, and we stand behind the authenticity of each creation we sell.
Our Commitment
- Independent GIA / IGI certification
- Conflict-free, ethically sourced diamonds
- Accurate 4C grading on every stone
- Hallmarked precious metals
Customer Responsibilities
- Retain certificates for warranty & insurance
- Use authorised partners for resizing
- Follow recommended care guidelines
- Report any discrepancy within 7 days
Limitation of Liability
While we hold ourselves to the highest standards, certain limitations apply to our liability in accordance with applicable law.
Liability Scope
Our liability is limited to the value of the product or service purchased. We are not responsible for sentimental value or losses beyond the price paid.
Exclusions
We are not liable for indirect, incidental, or consequential damages, including loss of profits, business interruption, or emotional distress.
Quality Assurance
We will remedy any genuine defect in workmanship or materials in accordance with our warranty terms and the conditions set out here.
Governing Law & Disputes
These Terms and Conditions are governed by the laws of India. Any disputes will be resolved through the appropriate legal channels under Indian jurisdiction.
Jurisdiction
All legal matters will be governed by:
- Laws of India
- Courts of Surat, Gujarat
- Indian Consumer Protection Act
Dispute Resolution
We encourage resolution through:
- Direct communication first
- Mediation when appropriate
- Legal proceedings as a last resort
Contact Us
For questions about these Terms and Conditions, our diamonds and jewellery, or any legal matters, please reach out using the details below.
Response Time: We respond to all legal and terms-related enquiries within 48 hours during business days.
Terms Updates & Changes
We may update these Terms and Conditions to reflect changes in our collections, legal requirements, or business practices. We will notify you of significant changes.
Update Process
When we update these terms, we will:
- Update the “Last updated” date
- Notify via email for significant changes
- Post updated terms on our website
Your Options
If you disagree with updated terms:
- Contact us to discuss concerns
- Cancel pending orders if applicable
- Discontinue use of our services
Candor Diamonds
These Terms and Conditions are effective as of July 1, 2026 and govern your use of Candor Diamonds' certified diamond and fine jewellery services. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.