Privacy Policy
Your trust matters as much to us as the diamonds we certify. This policy explains what personal information we collect, why we collect it, and how we protect it.
Last updated: 1 May 2026
About This Policy
This Privacy Policy applies to Candor Diamonds and governs data collected through our website, virtual appointments, customer service channels, and in connection with the purchase of certified diamonds and fine jewellery.
Location
Surat & Mumbai, India
care@candordiamonds.com
Phone
+91 960 110 8085
Information We Collect
To process orders, issue certificates of authenticity, and provide a personalised jewellery experience, we collect the following categories of information.
Personal Information
- Name, email address, phone number
- Billing and shipping addresses
- Account login credentials
- Ring size, preferences and gift details
Transaction & Usage Data
- Order history and purchased certificates
- Payment confirmation (not full card numbers)
- Browsing behaviour on our website
- Virtual appointment bookings and notes
How We Use Your Information
We use the information you share with us to deliver a secure, personalised, and trustworthy buying experience.
Certification & Verification Data
Each diamond we sell is linked to an independent grading report (GIA / IGI). We retain a record of which certificate number is associated with your order so that authenticity, warranty, and insurance claims can be verified at any time.
What We Retain
- Certificate / report numbers linked to your order
- Appraisal and authentication records
- Warranty registration details
Why We Retain It
- To verify authenticity if a piece is resold or appraised
- To process warranty, repair, or insurance claims
- To assist law enforcement in cases of theft or fraud
Payment & Financial Information
Given the value of our products, we take payment security seriously. We do not store your full card details on our servers.
How We Process Payments
- Payments are handled by PCI-DSS compliant processors
- Card data is encrypted end-to-end
- We retain only order and billing confirmation records
High-Value Order Verification
- We may verify identity for high-value purchases
- This protects you against fraudulent use of your details
- Verification data is held only as long as required by law
Cookies & Tracking Technologies
We use cookies and similar technologies to keep your cart and region preferences, understand how visitors browse our collections, and tailor the pieces we show you.
Essential Cookies
- Shopping cart & session management
- Region and currency preferences
- Account authentication
Analytics Cookies
- Understand browsing & collection interest
- Measure website performance
- Improve product recommendations
Marketing Cookies
- Personalised offers and reminders
- Retargeting on social & ad platforms
- Only set with your consent
Data Sharing & Third Parties
We never sell your personal information. We share only what is necessary with trusted partners who help us deliver, certify, and protect your purchase.
Grading Laboratories
GIA / IGI, for certificate verification and re-issuance.
Shipping & Insurance Carriers
To deliver and insure your order in transit.
Payment Processors
To securely process and verify payments.
IT & Hosting Providers
To securely host our website and customer data.
Appraisal Partners
Only when you request a third-party appraisal.
Legal & Regulatory Bodies
Where required by law, such as anti-money-laundering checks.
We do not sell your data. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Data Security
The same care we take in authenticating every diamond, we apply to safeguarding your personal information.
Encryption
All data transmitted to and from our website is encrypted using industry-standard SSL/TLS protocols.
Access Controls
Access to customer and certification data is restricted to authorised personnel on a need-to-know basis.
Incident Response
In the unlikely event of a data breach, we will notify affected customers and relevant authorities as required by law.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by tax, accounting, and consumer protection laws.
Account & Order Data
Retained for the lifetime of your account, and for a period thereafter to meet legal, tax, and warranty obligations.
Certification Records
Retained indefinitely to support lifetime authenticity verification, warranty, and insurance claims on your piece.
Your Privacy Rights
Depending on where you live, you may have rights under laws such as the GDPR, CCPA, or India's Digital Personal Data Protection Act regarding your personal information.
To exercise any of these rights, contact us at care@candordiamonds.com. We will respond within the timeframe required by applicable law. Note that certificate and warranty records tied to a physical diamond may need to be retained even after a deletion request, to protect against fraud.
International Data Transfers
As we serve customers worldwide, your information may be transferred to and processed in countries other than your own, including India, where our studio and servers are based. We apply appropriate safeguards to protect your data wherever it is processed.
Marketing Communications
With your consent, we may send you updates on new collections, promotions, and virtual appointment availability.
Opting In
- Marketing emails are sent only with your consent
- Transactional emails (orders, shipping) are not optional
Opting Out
- Unsubscribe via the link in any marketing email
- Or email us directly to update your preferences
Children's Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.
Contact Us
For questions about this Privacy Policy or how we handle your personal information, please reach out using the details below.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy here and update the “Last updated” date above.
Candor Diamonds
This Privacy Policy is effective as of July 1, 2026 and governs how Candor Diamonds collects, uses, and protects your personal information. By using our services, you acknowledge that you have read and understood this policy.